What do I do if I want to make a complaint?
We want to ensure you are not negatively impacted by this change but sometimes things go wrong.
If you wish to make a complaint in relation to our customer service please email us at [email protected] to tell us how we can help. So that we can help you, we will need to know:
We'll be in touch with you as soon as we can and let you know what will happen next. We'll try to resolve your complaint within three working days of receipt. If we’re unable to do this, we will write to you acknowledging that we have received your complaint and the next steps that will be taken.
For more complex issues it's likely that we will need longer to look into what's happened and we may ask you for further information to help us reach a positive outcome. We'll give you regular updates.
If you wish to make a complaint in relation to any regulated securities activity undertaken by Simple Crowdfunding between 13th May 2016 and 5th October 2025, please contact our former regulatory Principal, Share In Ltd (“ShareIn”) (FRN 603332). ShareIn’s complaints handling process and contact details can be found here: ShareIn Complaints
If you wish to make a complaint in relation to our customer service please email us at [email protected] to tell us how we can help. So that we can help you, we will need to know:
- Your personal details
- What's gone wrong and
- What you want us to do to put things right
We'll be in touch with you as soon as we can and let you know what will happen next. We'll try to resolve your complaint within three working days of receipt. If we’re unable to do this, we will write to you acknowledging that we have received your complaint and the next steps that will be taken.
For more complex issues it's likely that we will need longer to look into what's happened and we may ask you for further information to help us reach a positive outcome. We'll give you regular updates.
If you wish to make a complaint in relation to any regulated securities activity undertaken by Simple Crowdfunding between 13th May 2016 and 5th October 2025, please contact our former regulatory Principal, Share In Ltd (“ShareIn”) (FRN 603332). ShareIn’s complaints handling process and contact details can be found here: ShareIn Complaints
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